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Decent Cars is an established London based 24 hour Chauffeur service. We have solutions for all your transport needs. Whether an Economical traveler, an Executive, a VIP or travelling in large Groups our business will cater for all. We are a specialist in Airport transfers. Our coverage is UK wide, provided either the pick up or drop off point is within London or the surrounding areas.
Airport Transfers
Free Waiting Time
Meet And Greet
Flight Monitoring
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At Decent Cars we listen and respond to the voice of customers with a sense of urgency. Your feedback is a gift to us and we intend to treat it as such. Please take a few moments to complete and submit the form below.
Instructions
1. This form is for feedback purposes only. Any serious complaint should to be made via telephone or mail.
2. Please answer the questions below.
  • Answer Questions by ticking Yes or No.
  • Tick N/A if the question is not applicable to the situation.
    • 3. Please use the space at the bottom of the form to provide comments.
    Journey From
    Journey To
    Driver's Name and No (If known)
    Date of Journey
    Time at Pick-Up
    Time at Drop-Off
    Greeting and Pick UpYesNoN/A
    Was the driver On Time for pick-up?
    Were you welcomed with a warm smile and direct eye contact?
    Were you welcomed with a friendly comment?
    Were you asked how you could be helped or offered help with luggage?
    Did the driver open the vehicle door and shut it when you were seated safely and comfortably?
    During the JourneyYesNoN/A
    Was the driver presentable, wearing a smart suit with acceptable grooming standards?
    Was the vehicle exterior and interior clean and free from any offensive odours?
    Was the music and air temperature at a comfortable level?
    Did the driver drive safely and was your journey as comfortable as possible?
    Did the driver satisfactorily answer any questions?
    Drop-Off and ThankYesNoN/A
    Did the driver enquire if any other help was needed on arrival to drop- off point?
    Did the driver charge more than the quoted amount?
    If you were charged more than the quoted amount, were you asked to fill in a Decent Car document?
    Was a receipt offered for payment?
    Was only Decent Cars promotional material/Business card (not drivers’ mobile number) offered? (It is illegal for a driver to take bookings directly from passengers in London. Licensed Black Taxis are the only exception to this)
    Did the driver thank you for choosing Decent Cars?
    Did the driver invite you to travel with Decent Cars in the future?
    Comment
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